PRIVACY · ANDROID
Request account deletion
Do not send passwords, verification codes, recovery links, purchase tokens, card details or identity documents.
1. Send your request
You can request deletion of your Silicon Chess / Ajedrez de Silicio Android account and its associated data even if you uninstalled the app or purchased without creating a password. No reinstallation or payment is required.
Write to gpacheco@ajedrezdesilicio.com. Tell us how you accessed the app: Google Play purchase without a password, Google sign-in, academy account, Android email/password or an unknown method. If you have an existing request reference, you can mention it.
Open email to request deletion
The link only prepares an email: you must send it. This page does not delete data by itself.
Email does not open?
Send this text to gpacheco@ajedrezdesilicio.com:
I request deletion of my Android account and its associated data. Please explain how to verify ownership securely. I used: [Google Play purchase without a password / Google / academy / Android email and password / I am not sure]. I understand that this request does not cancel a Google Play subscription.
Did you save a privacy code in the app?
If you have that optional code, enter it directly on our secure page to verify and submit your request. Do not send it by email or chat. The code does not cancel Google Play or delete data by itself: the request must be processed and checked.
If you have no code or it does not work, use the email method above. You do not need to reinstall, pay or generate a code to request deletion.
2. We verify ownership
We will explain the proportionate verification steps for your access method. An email address or order number alone does not authorize account deletion. If you can no longer access your former identity, explain the situation; you do not need to send a password or reinstall the app to start the process.
Our target is to reply within 2 business days and complete the request within 7 calendar days from receipt. If verification or an incident prevents completion, we will explain the status without resetting the deadline. Receipt is not confirmation of deletion.
3. Deletion and retained records
We remove the Android account identity, sessions and associated access data once the request has been verified and processed. We confirm the outcome and any justified retention. The minimum deletion receipt is retained for 12 months.
A protected demo email hash expires 12 months after the demo started. A minimum purchase token separated from the deleted identity expires 60 days after confirmed final subscription expiry; full billing events expire after 7 days and minimum event metadata after 30 days, followed by scheduled cleanup. If expiry cannot be confirmed, the incident is reviewed. Legal records and provider backups follow the retention criteria in the privacy policy.
This does not delete your separate academy account, reset its device limits, or delete PGNs and exported files on your device or other services. If your request also concerns academy data, specify that separate scope.
Cancel a subscription separately
Deleting data does not cancel a subscription or request a refund. Manage it in Google Play to stop future renewals. You do not have to cancel it before requesting deletion of your data.